1. Who We Are
Krate is a platform that connects users with delivery services, enabling them to order items and have them delivered to their location.
2. What Data We Collect
We may collect the following personal data:
- Basic Information: Name, email address, phone number, and delivery address(es).
- Account Information: Login credentials, app usage data, and order history.
- Payment Information: Payment details processed securely through our third-party payment processors.
- Location Data: Precise or approximate location, with your permission, to facilitate delivery services and track orders.
- Order Information: Details of your orders, including items ordered, delivery instructions, and delivery time.
- Communication Data: Messages or feedback you provide through the app or customer support channels.
- Device Information: Your device model, operating system, and unique identifiers.
- Tracking and Analytics Data: Information collected through cookies, tracking pixels, and third-party tools to monitor app usage and improve our services.
3. How We Use Your Data
We process your data to:
- Facilitate and fulfil your delivery requests.
- Process payments for your orders.
- Track deliveries and provide updates.
- Communicate with you about your orders and account.
- Personalise your experience, including suggestions based on prior activity or nearby services.
- Troubleshoot technical issues and improve app performance.
- Send service updates and important notifications.
- Send promotional communications when you have opted in.
- Analyse usage and user behaviour to improve our services.
- Protect the security and integrity of our platform.
4. Legal Basis for Processing Your Data
- Contractual Necessity: To provide requested delivery services and process payments.
- Consent: For location tracking where required, marketing communications, and certain cookies and tracking technologies.
- Legitimate Interest: To improve the platform, personalise your experience, ensure security, and conduct analytics.
- Legal Obligations: To comply with applicable laws and regulations.
5. Who We Share Your Data With
- Delivery Partners: Drivers or delivery services involved in fulfilling your order.
- Restaurants and Stores: Where needed to process an order and ensure accurate delivery.
- Payment Processors: Third-party services that securely process payments.
- Service Providers: Hosting, analytics, marketing, and advertising providers that support our operations.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.
- Legal Authorities: When required by law or legal process.
We do not sell your personal data to third parties for their direct marketing purposes.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Request deletion of your personal data, subject to applicable exceptions.
- Restrict processing temporarily.
- Receive your data in a structured, commonly used, machine-readable format.
- Object to processing for certain purposes, including direct marketing.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with a data protection authority.
To exercise these rights, contact us at hello@krate.ng. We will respond in accordance with applicable law.
7. Data Retention
We retain your data only as long as necessary for the purposes described in this policy or to comply with legal obligations. Certain information may be retained for fraud prevention, customer service, or record-keeping.
8. Location Data
When you grant permission to collect location data, we may use it to connect you with nearby delivery partners, track deliveries, suggest nearby services, and improve delivery accuracy and efficiency.
You can manage location sharing through your device settings or within the app. Disabling location services may affect app functionality.
9. Cookies & Tracking Technologies
We use cookies and similar technologies to authenticate users, remember preferences, analyse usage trends, personalise content, and improve app performance.
You can manage cookie preferences through your device or app settings where available. Third-party services may use their own cookies under their respective privacy policies.
10. Data Security
We take reasonable measures to prevent unauthorised access, use, disclosure, alteration, or destruction of personal data, including encryption in transit, secure storage, security assessments, and access controls.
No internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
11. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal data from children. Contact us if you believe a child’s data has been collected so we can take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be posted within the app or communicated by other appropriate means. Please review this policy periodically.
13. Contact Us
Questions about this policy or our data practices can be sent to hello@krate.ng.