Legal

Terms of Service

The terms that govern your access to and use of Krate and its delivery services.

1. Acceptance of Terms

By accessing or using Krate (the “App”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to all of these Terms, do not access or use the App.

2. Use of the App

The App connects users with delivery services. You may use it to browse delivery options, place orders, and manage your account. You agree to use the App only for lawful purposes and in accordance with these Terms.

3. User Accounts

Certain features require an account. You are responsible for keeping your account credentials confidential and for activity under your account. You agree to provide accurate, complete information and keep it current. We may suspend or terminate accounts containing inaccurate or incomplete information or otherwise violating these Terms.

4. Ordering and Delivery

  • When you place an order, you are offering to engage a delivery service for the selected items.
  • The final price, including delivery fees and applicable taxes, will be shown before confirmation.
  • Delivery times are estimates and may vary due to traffic, weather, and delivery partner availability.
  • You are responsible for accurate delivery information. We are not responsible for delay or non-delivery caused by incorrect address details.
  • Inspect your order on delivery and promptly report damage or discrepancies through our support channels.

5. Payment

You agree to pay the fees for delivery services you request. Payments are processed through designated third-party payment processors. You authorise us to charge your chosen payment method for the total order amount, including applicable fees and taxes, and are responsible for keeping payment information accurate and current.

6. Cancellation and Refunds

Cancellation policies may vary according to the delivery stage and delivery partner policies. Review the cancellation terms shown before confirming an order. Applicable refunds will be processed under our refund policy, which may be updated from time to time.

7. User Content

The App may let you submit reviews, ratings, and feedback (“User Content”). You retain ownership of your User Content. By submitting it, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, reproduce, distribute, adapt, display, and perform it in connection with the App and our business. You represent that your User Content does not violate third-party rights or applicable laws.

8. Prohibited Conduct

You agree not to:

  • Use the App for an illegal or unauthorised purpose.
  • Interfere with the App or its connected servers and networks.
  • Attempt unauthorised access to the App or another user’s account.
  • Transmit viruses, worms, or other malicious code.
  • Collect personally identifiable information from other users without consent.
  • Impersonate another person or entity or misrepresent an affiliation.
  • Use the App to defame, harass, abuse, or threaten others.
  • Violate applicable laws or regulations.

9. Intellectual Property

The App and its original content, features, and functionality—including text, graphics, logos, icons, images, audio, video, and software—are owned by Krate or its licensors and protected by applicable intellectual property laws. You may not reproduce, modify, distribute, display, or create derivative works from any part of the App without express written permission.

10. Disclaimer of Warranties

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRATE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE APP, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THESE TERMS OR THE APP WILL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

12. Indemnification

You agree to indemnify, defend, and hold harmless Krate and its affiliates, officers, directors, employees, agents, and licensors from claims, liabilities, damages, losses, costs, expenses, or fees—including reasonable legal fees—arising from your breach of these Terms, use of the App, or User Content.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Nigeria, without regard to conflict-of-law principles. Disputes relating to these Terms or the App will be resolved exclusively in the state or federal courts located in Lagos, Nigeria, and you consent to those courts’ jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. Significant changes will be posted within the App or communicated by other appropriate means. Continued use after changes take effect constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms can be sent to hello@krate.ng.